Terms & Condition
When placing an order with luxy furnish you agree to be bound by the terms and conditions set out below. These terms and conditions are relevant to all products and services provided by luxy furnish via telesales or our website.These terms and conditions do not affect your statutory rights as a customer
–Each order placed will be contractually binding once your confirmation of order has been received. It is the discretion of the company to accept or decline any order.
– When corresponding with us in any form please quote your order confirmation number (this is the delivery surname name and post code)
-. luxy furnish has the right to amend and change the terms and conditions at any point of time. These can be related to but not limited to payment methods, legal changes, delivery, system capabilities and all other subjects.
– All items are provided with a 1 year manufacturers warranty (in relation to article 8)
– Many items come flat packed and need to be assembled. They are designed so they can be assembled by the reasonable individual. We highly advise not to make arrangements with any tradesmen hired to assemble the furniture until you have checked the new goods have arrived ensuring all parts have been delivered and nothing is damaged.
– Its critical any existing furniture is also not disposed off or disassembled until the new goods have been delivered as luxy furnish will not be liable for any failed deliveries out of its control (in relation to article 6).
– If you would like to cancel your order or amend the order please contact luxy furnish at least 24 hours prior delivery of the item
– Please allow up to 5-10 Working days for the funds to show in your account from the point of cancelation assuming goods have not been dispatched.
– If your order is already dispatched with one of our couriers and you want to cancel the delivery you will be charged for the delivery expenses starting from £29.00 in order to redeliver the goods. This includes rejecting delivery at the door unless agreed prior otherwise.
— Any collections will be from the delivery address (unless otherwise agreed). The date for collection will be at our discretion, however we will try to make it suitable for you.
— If you will not personally be available for collection on the day agreed although have stated another individual will take your place, you will need to notify us via email.
— Our courier service will only collect from the communal door and will not collect from any upper floors or below floors i.e. basement
— The Removal Service of your old bed frame is subject to the collection goods being dismantled & Suitably packaged ready for the courier to remove.
— If you require the courier service to collect from a room in your home we will not be liable for any negligence caused to you or your property. This is at your own accord and risk. luxy furnish will not be liable for any damages.
— Once the goods are delivered they will be your responsibility
— In relation to 3 and 4 we will not be liable for any storage costs that you incur whilst we exchange or collect
— This also applies if our courier service or supplier has sent out the wrong item/s
— Occasionally when vacuum packed and rolled memory mattresses arrive they naturally give off a chemical smell as they are manufactured using polyurethane and other chemicals. These are organic compounds and you will need to let it air for at least two days in rare cases allow up to 7 days.
One Year Manufactures Warranty
— With all our products you have also secured a FREE one years manufactures warranty. The warranty starts from the date you sign for the delivery of goods. However some exclusions do apply
– We will also not be responsible for damage from failure to follow assembly instructions and repairs/alterations you have carried out in your personal capacity
– Carrying out your own repairs or attempts to reconstruct any parts.
– Damages through misuse, negligence or third party
– Inability to provide sufficient proof or evidence of the extent of the damage.
– Items assembled on a hard floor.
— The product is covered by the warranty solely for manufacturing defects. The warranty does not state the item can be returned within the one year for a full refund. luxy furnish will ONLY replace the parts or product in question. No alternative or different product will be offered. It is to our discretion if we choose to send out parts or replace the full product. We will take care in making our professional and accurate judgement when auditing your concerns.
Any questions? Call us on 07754 251315