Delivery Information

DELIVERY

Once you’ve ordered and paid for your items, our customer service team will call you to arrange a convenient date for free delivery.

How long does delivery take?

We do our absolute best to deliver within 10 working days*. If you live somewhere remote or difficult to reach, it might take us a bit longer, but we’ll always let you know when you make your order.

Will you give me an exact delivery time?

We’ll give you a four-hour time slot, usually between 7am and 7pm, Monday to Friday. If it’s outside these times, we will let you know.

Can you deliver to the room of my choice?

We always have two people to deliver your items, and they’ll always try to bring your items to your preferred room.

Delivery is taken to your room of choice where there is only one flight of stairs involved. Delivery drivers can use lifts to take it to any floor as long as the lift is working and the product fits into the lift so please ensure the product dimensions will fit in the lift. Where an extra flight of stairs is required e.g a loft, the delivery driver is not contracted to deliver so please be aware the items will be left after one flight of stairs has been completed.

Where do we deliver?

We deliver to mainland England, Scotland and Wales. Delivery to remote areas may take a little longer and additional delivery charge apply. We don’t yet deliver to Northern Ireland, the Isle of Man or the Channel Islands.

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How does Covid-19 affect deliveries?

Our delivery folk comply with the government’s Covid-19 delivery guidelines to keep everyone safe. This means that they follow hand hygiene procedures, they will wear masks in your home, they will keep 2 meters away from any household members and try to avoid exchanging physical documentation where possible.

Because of Covid-19, our normal delivery services can sometimes change. We’ll let you know as soon as possible if this happens.

Do I have to assemble my product?

Yes, we do assembly in £30

Checking your items will fit

Make sure that you’ve measured up your space before you make a purchase so you know it will fit once it’s assembled. Check the exact dimensions of the bed you’re buying – you’ll find them on the product page. Sometimes it helps to use masking tape on the floor to mark out where your bed will go – that way you can tell how much space you’ll have.

Please measure door frames and stairwells before you make an order to make sure large mattresses and bulky items can be brought through the house. We can’t be responsible for any items that won’t fit. Don’t get rid of your old bed or mattress until you’ve received your new one.

If there is anything you aren’t sure about, give our customer service team a call on 07754 251315

Accessing your property

If you think our delivery vehicle might have difficulty getting to your house, please let us know when we contact you to arrange delivery – we’ll work with you to try to find a solution.

You may want to cover your floors before we deliver to your house. It’s a good idea to remove any ornaments or pictures that might get knocked too.

Changing your delivery

You can change your delivery slot if you need to – just let our customer service team know at least 24 hours before the scheduled delivery. If you need to change your delivery less than 24 hours before your booked slot, there will be a £50 charge.

To change your delivery slot, contact our customer services team on 07754 251315

What happens when we can’t deliver?

• You will need to be home for us to deliver the items. If you aren’t in when we deliver there will be a £50 re-delivery charge.

• If it’s not safe to deliver to the agreed delivery point, or doing so might damage the item or your property, we will leave your items at the nearest safe place.

• If we can’t safely deliver to your home at all because of access limitations, there may be a fee of up to 50% for each item purchased.

• If we can’t deliver because of other circumstance that are beyond our control, like road closures or vehicle breakdown, we’ll get in touch with you to rearrange the delivery.

What about refunds and returns?

Find out more about refunds and returns here.

Have more questions about your delivery?

Contact our customer services team on 07754 251315